Frequently asked questions to help you buy a voucher, a gift box or an item - Les Hautes Mers
Are gift boxes sent immediately after purchase?
Your Les Hautes Mers gift box is sent immediately after purchase in digital format. You can also receive a gift pack version at your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase a gift box directly on our e-commerce website and receive it immediately in digital format. Les Hautes Mers gift boxes are also available in a gift pouch version delivered to your home.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to send the gift check directly to the beneficiary without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Les Hautes Mers.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or to pick it up in person when finalizing your order. The box is sent immediately in digital format, and a gift box version can be delivered to your home. Enjoy the unique experience offered by Les Hautes Mers.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different loved ones. Each box will be personalized according to your wishes and sent directly to the lucky recipient, with the option to choose between an immediate digital delivery or a gift pouch version at home, in our establishment Les Hautes Mers.
How do I create a group fund and invite people?
To create a kitty and offer a stay at Les Hautes Mers, select the dedicated option during your purchase and invite participants by email or link sharing. The beneficiary can then book their dates directly with the Les Hautes Mers establishment.
How can I choose the amount for a gift card?
Les Hautes Mers offers gift boxes with predetermined amounts. You can choose from the available options the one that fits your budget and desires.
How can I log in to my account?
To access your Les Hautes Mers account, use your email address and password on the login page. If you have forgotten your password, you can reset it via the dedicated option.
How can I empty my cart?
To empty your cart on our website, go to the top right corner of the page and click on the cart icon, then on the 'Empty Cart' button. This way, you can start over selecting your gift boxes for Les Hautes Mers.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple Les Hautes Mers gift boxes at the same time. They will all be included in your order.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our Les Hautes Mers website.
How do I purchase or give a gift box?
To offer a Les Hautes Mers gift box, select your box, add it to your cart, and customize it with a message. You will immediately receive a digital gift box and a gift envelope version at your home.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a Les Hautes Mers gift certificate, allowing the recipient to choose from our various experiences, such as a stay or a gourmet dinner, at our Les Hautes Mers establishment.
Can I modify or cancel my order?
The modification or cancellation of your gift box order depends on the purchase conditions. You can book your dates at the Les Hautes Mers establishment according to availability and the conditions specified at the time of purchase.
Is the gift box customer service reachable by email?
You can email us with any questions about your gift box. Our team is committed to responding to you within 48 business hours. Enjoy your stay at Les Hautes Mers to the fullest.
Is the gift box customer service reachable by phone?
Les Hautes Mers gift box customer service is available by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information. Enjoy your experience at Les Hautes Mers to the fullest.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about Les Hautes Mers gift boxes. You will find useful information to fully enjoy your stay.
Is there a dedicated customer service for gift boxes?
The customer service team at Les Hautes Mers is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form to get help with your stay at the Les Hautes Mers hotel.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about Les Hautes Mers gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your stay at our Les Hautes Mers establishment.
Is spa access included in my gift box?
Access to the spa is not automatically included in your gift box. Check the options offered by Les Hautes Mers to make the most of your stay.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as other customers of the establishment Les Hautes Mers, subject to booking conditions and availability.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box or in the accompanying information booklet. You can book your dates at Les Hautes Mers to fully enjoy your stay.
Is parking included in my gift box?
The Les Hautes Mers gift box does not include parking. Please check the reservation conditions to confirm this information.
Is breakfast included in my gift box?
Breakfast is not systematically included in Les Hautes Mers gift boxes. To fully enjoy your stay, check the services included in your gift box.
Is special attention given to the recipient of a gift box?
Les Hautes Mers pays special attention to its guests, including gift box beneficiaries, for a high-end and authentic experience. The establishment offers rooms with ocean views, in harmony with the landscape of the Île d'Yeu.
Is a welcome drink included in my gift box?
The inclusion of a welcome drink in your gift box depends on the establishment's conditions. You can enjoy this relaxing moment during your stay at Les Hautes Mers.
Should we bring towels to the Spa?
The towels are provided by the establishment Les Hautes Mers.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Les Hautes Mers gift boxes are available in several options, including stays, gastronomic experiences, and freedom checks, to meet all needs. Choose and customize your gift boxes directly on our website for a simplified and secure purchase.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple Les Hautes Mers gift boxes for your clients and send them directly in digital or paper format. Les Hautes Mers gift boxes are available for immediate dispatch in digital format or as a gift pouch to your home, for easy and quick customization.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a custom quote based on the ordered volume at Les Hautes Mers.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Les Hautes Mers offers customizable gift boxes for corporate committees, with preferential rates depending on the volume ordered. Customization includes immediate sending of a digital box or a pocket version to the home, allowing the beneficiary to book their dates directly with the establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The email address associated with your gift box will be updated according to the conditions of the establishment Les Hautes Mers.
How can I leave a review for my gift box?
Your opinion is precious to us. You can share it by logging into your customer account, where you will find the terms to leave it. Enjoy your stay at Les Hautes Mers to the fullest.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms on our website or directly with the establishment Les Hautes Mers.
Is there a dress code for the gift box?
The dress code at the Les Hautes Mers hotel is smart casual, in harmony with the authentic and high-end atmosphere of the establishment.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered by our establishment, Les Hautes Mers.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the Les Hautes Mers establishment.
How can one access the hotel from the airport?
To access Les Hautes Mers hotel from the airport, it is necessary to take a ferry from the mainland. The hotel is located a few minutes' walk from the Port-Joinville pier on L'Île d'Yeu, thus offering an easy and pleasant arrival.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities at Les Hautes Mers.
Are pets allowed in the establishment?
Les Hautes Mers accepts pets according to the establishment's conditions. For a stay in harmony with the marine environment, it is advisable to check the terms directly with the Les Hautes Mers hotel.
Where can I find the menus?
The gift box menus are available on the detailed page of each offer or directly on the website of the establishment Les Hautes Mers.
What are the hours of operation?
The opening hours of the establishment Les Hautes Mers vary depending on the services and the seasons. To make the most of your stay, it is advisable to check the opening hours of the hotel and the restaurant directly on the website of the establishment Les Hautes Mers.
Is there parking available near the establishment?
The establishment Les Hautes Mers is located a few minutes' walk from the Port-Joinville pier, making it easily accessible without a car. However, parking spaces are usually available nearby for visitors who wish to travel by car.
What are the delivery methods for gift boxes/vouchers?
Les Hautes Mers gift boxes are available in digital version sent by email or in gift pouch delivered to your home. The beneficiary can then book their dates directly with the Les Hautes Mers establishment.
Is postal delivery offered?
The postal delivery of our gift boxes is available. You can choose between an immediate digital delivery or a gift pouch version at your home, to offer a stay at the hotel Les Hautes Mers.
In addition to gift boxes, is it possible to order or have items delivered?
We offer gift boxes for stays, gastronomic or wellness experiences at the hotel Les Hautes Mers. These boxes are customizable and allow the lucky recipient to book their dates directly with the Les Hautes Mers establishment.
Is the gift box available in physical format?
You can choose between a digital gift box sent immediately or a physical version delivered to your home. The recipient can then book their stay dates at our establishment Les Hautes Mers.
Is the box presented in a neat packaging?
Yes, the Les Hautes Mers gift box is presented in an elegant and carefully crafted gift pouch, sent to your home.
Is the gift box available in a digital format (e-gift box)?
You can choose a digital Les Hautes Mers gift box, sent by email for immediate redemption.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your online order. The box is sent in digital format immediately, and a gift pouch version can be delivered to your home. This way, you benefit from fast and convenient delivery for Les Hautes Mers.
Do you deliver gift boxes internationally?
Les Hautes Mers gift boxes are available for international delivery, with varying shipping costs and times depending on the destination. You can choose immediate delivery in digital format or receive a gift pouch version at your home.
What are the delivery times for gift boxes by mail?
Les Hautes Mers gift boxes are sent within 48 hours in digital version and within 5 to 7 days in gift pouch version to your home.
Is it possible to schedule a delivery date?
You can schedule the sending date of your Les Hautes Mers gift box during your order. The box is sent in digital format immediately, and a gift pouch version can be delivered to your home.
Is express delivery available?
The delivery of your gift box can be done immediately in digital format or as a gift pouch at your home, depending on your preference. Les Hautes Mers.
How can I track my order?
To track your order, log in to your account on our website. Your gift box is sent immediately in digital format, and a gift envelope version is delivered to your home. The lucky recipient can then book their dates at the establishment Les Hautes Mers.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail. The box is sent immediately in digital format, and a gift pack version is sent to your home. The lucky recipient can then book their dates at the Les Hautes Mers establishment.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is 2 to 5 business days from the validation of your order. You will receive a digital version of your gift box immediately after your purchase. Enjoy the unique experience offered by Les Hautes Mers.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at Les Hautes Mers. You will be able to choose new dates according to the availability of the establishment.
Can my gift box be extended if not used?
The extension of your Les Hautes Mers gift box is possible according to the conditions specified at the time of purchase. Check these conditions to know the specific terms.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the Les Hautes Mers establishment.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Les Hautes Mers.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability conditions of the Les Hautes Mers establishment.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations with a gift box at Les Hautes Mers depends on the establishment's conditions at the time of booking. These conditions are specified upon purchase of the gift box.
Is it possible to reschedule without fees with a gift box?
Date postponement is possible according to the conditions applicable to your gift box. Les Hautes Mers adapts to your wishes so that your stay is a unique experience.
Can I convert my gift box into a gift card?
Les Hautes Mers gift boxes cannot be converted into gift checks. You can use them to book an experience at our establishment, located on the island of Yeu, where you will enjoy a high-end and authentic haven in harmony with the ocean landscape.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Les Hautes Mers offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings. Discover our online offers to choose the one that suits the event you wish to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Les Hautes Mers offers gift boxes suitable for various occasions, such as birthdays, weddings, or gatherings with friends. You can choose from our stays, gastronomic experiences, or freedom vouchers to offer an unforgettable moment to your loved ones.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
Les Hautes Mers gift boxes are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from the establishment, with secure payment and immediate delivery in digital format or as a gift pouch to your home by Les Hautes Mers.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Les Hautes Mers gift boxes correspond to those offered by the establishment. You can customize your gift box according to your preferences and benefit from immediate digital delivery or a gift pouch version at your home.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability at the time of booking at our establishment Les Hautes Mers.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a Les Hautes Mers gift box. The box is sent immediately in digital format, and a gift pouch version can be delivered to your home.
Is online payment secure?
Online payment for your gift box is secure on our platform. You get the best rate by purchasing directly from the establishment Les Hautes Mers.
Is payment via group or shared payment possible?
Payment via group funding or shared payment is not offered for Les Hautes Mers gift boxes. You can pay for your order by credit card, bank transfer, or PayPal, depending on the available options at the time of your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are designed to offer a unique experience, but they are not specific to a particular establishment. Each box allows you to enjoy an overnight stay or a meal at our establishment Les Hautes Mers, located on the island of Yeu, where you can recharge in a high-end and authentic setting.
Is it possible to pay in installments?
The pay-in-installments option is not available for the gift boxes at our establishment Les Hautes Mers.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from the best rate by purchasing directly from our establishment Les Hautes Mers.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay for their gift box purchases by bank transfer or administrative mandate. Les Hautes Mers accept these specific payment methods to facilitate transactions.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Les Hautes Mers ensures the security of your payments through a certified provider compliant with PCI DSS standards, thus guaranteeing a transaction with full confidence.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The terms of purchase and booking are available directly on the website of the establishment Les Hautes Mers.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your Les Hautes Mers gift box. This ensures a secure and direct payment to the establishment.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to your email. You can also find it in your customer account on the Les Hautes Mers website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment Les Hautes Mers.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set for Les Hautes Mers. Check its validity and usage in the terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and goes directly to the establishment Les Hautes Mers.
Do you accept vacation checks?
Les Hautes Mers accept vacation checks for the purchase of gift boxes, subject to the establishment's conditions. You get the best rate by purchasing directly from our official store, with secure payment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message with your order for the Les Hautes Mers gift box. This message will be included with the box for a personal touch.
Can we add options to your gift box offers?
Les Hautes Mers gift boxes can be customized to your liking, with various options depending on the offers. You get the best rate by purchasing directly from the Les Hautes Mers establishment.
Do you offer premium packaging for gift boxes sent by mail?
Les Hautes Mers gift boxes can be sent with premium packaging for an extra touch of luxury. You have the option to choose this during your online order for home delivery.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion. Les Hautes Mers allows you to add a personal touch to your gift to make it an unforgettable keepsake.
How do I request a refund for a gift box purchased online?
The refund of a gift box purchased online is possible according to the terms of purchase, at our establishment Les Hautes Mers.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. The Les Hautes Mers gift box allows the beneficiary to book their stay dates directly with the establishment.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at Les Hautes Mers.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a Les Hautes Mers gift box for another of equal or greater value, according to the exchange conditions specified at the time of purchase. This option allows you to choose and customize the box with all your wishes, directly at the establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to Les Hautes Mers gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a Les Hautes Mers gift box already sent depends on the general terms and conditions of sale. The lucky recipient can book their dates at the establishment and enjoy their stay according to availability.
What should I do if the received box is damaged or contains an error?
If the Les Hautes Mers gift box you received is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the establishment's conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The possibility of refunding a gift box depends on the general terms and conditions of the establishment Les Hautes Mers.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their gift box before its expiration date, it will no longer be usable. We recommend checking the validity conditions at the time of purchase to know any possible extension options at Les Hautes Mers.
Is a voucher issued if the gift box is not used?
In case of non-use of the Les Hautes Mers gift box, the establishment offers a credit valid according to the conditions specified at the time of purchase.
How can I redeem the cashback?
To use your Les Hautes Mers gift box, follow the instructions indicated on the box. You can book your dates directly with the Les Hautes Mers establishment.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are specified at the time of purchase and depend on the conditions of the establishment Les Hautes Mers.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Les Hautes Mers gift boxes are neither exchangeable nor refundable. These boxes are designed to offer a unique and personalized experience, in harmony with the landscape and atmosphere of the Île d'Yeu. The lucky recipient can book their dates directly with the Les Hautes Mers establishment.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box. Check the available dates during your booking to fully enjoy your stay at Les Hautes Mers.
Is booking with a gift box subject to availability?
The reservation of your stay at Les Hautes Mers with a gift box depends on the availability of our establishment. To fully enjoy your getaway on the island of Yeu, we recommend that you book your dates as early as possible. Les Hautes Mers.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at Les Hautes Mers.
Do I need the gift box number to make a reservation with a gift box?
To book your stay at Les Hautes Mers with a gift box, you will need the number of your gift box. This number is essential to validate your reservation at our establishment Les Hautes Mers.
Can I use my gift box on the weekend?
The use of your gift box at Les Hautes Mers during the weekend depends on the establishment's availability. You can book your dates directly with the hotel to fully enjoy your stay.
Can I use my gift box on holidays?
The use of your Les Hautes Mers gift box is possible on public holidays, subject to the establishment's availability. To fully enjoy your stay, it is advisable to book in advance, taking into account peak periods. Les Hautes Mers.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the Les Hautes Mers establishment. The lucky recipient can book their dates with the establishment and enjoy their stay.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the establishment Les Hautes Mers, according to available dates.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on the availability of the establishment. The lucky recipient can book their dates at the Les Hautes Mers establishment.
Can I make a reservation by email with my gift box?
Email reservation with your gift box is possible at the establishment Les Hautes Mers. You can choose your stay dates and enjoy the experience offered by this high-end haven located on the island of Yeu.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment Les Hautes Mers.
Does my gift box cover the entire service?
Your Les Hautes Mers gift box covers the service indicated on your exchange voucher. Any additional charges or options are at your expense. You can book your dates directly with the establishment to fully enjoy your stay.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a reservation at our establishment Les Hautes Mers.
Can my gift box be used all at once?
Your gift box for Les Hautes Mers is valid for a single use. You can book your dates directly with the establishment to fully enjoy your stay.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our establishment Les Hautes Mers, located on the island of Yeu. You can enjoy our high-end and authentic hotel, in harmony with the marine landscape.
Is my gift box valid in only one establishment?
Your gift box is valid for one night at our establishment Les Hautes Mers, located on the Île d'Yeu in the Pays de la Loire.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the Les Hautes Mers establishment.
Can someone else use my gift box?
The gift box is personalized and reserved for your exclusive use. You can book your stay dates at the Les Hautes Mers establishment and fully enjoy your getaway.
Can an additional payment be requested on-site when using the gift box?
A supplementary payment may be requested during your stay according to the establishment's conditions. Les Hautes Mers invite you to check the terms indicated on your gift box.
Is an ID required upon arrival when using a gift box?
A piece of identification may be requested upon your arrival at the Les Hautes Mers hotel. The establishment is located a few minutes' walk from the Port-Joinville pier, on the island of Yeu.
Do you accept pets?
The presence of pets depends on the conditions of the Les Hautes Mers establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Les Hautes Mers, log in to your account on our website and follow the instructions. You can then choose your stay dates and enjoy your getaway in harmony with the ocean, at our establishment Les Hautes Mers.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, it is not necessary to create a customer account. You can place an order as a guest, directly with the establishment Les Hautes Mers.
Is my gift card divisible? Can I use it multiple times?
The use of your gift certificate in several installments depends on the availability and reservation conditions of the establishment Les Hautes Mers.
What are the check-in and check-out times?
The arrival and departure times at the Les Hautes Mers hotel are set according to the conditions of your gift box. You will be able to fully enjoy your stay at this high-end establishment located on the Île d'Yeu.
What services are included in a gift certificate?
The services included in a Les Hautes Mers gift voucher vary depending on the chosen box set. They may include stays, gastronomic experiences, or wellness moments, to be discovered in the general terms and conditions of the Les Hautes Mers establishment.
What is the difference between a gift box and a free amount voucher?
A Les Hautes Mers gift box allows you to choose from predefined experiences such as an overnight stay or a meal, while an open amount voucher gives you the freedom to pay for a service up to the chosen amount in our establishment.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. You can consult them before your purchase to know the reservation and cancellation terms at Les Hautes Mers.
How do I use a gift box during booking?
To use your Les Hautes Mers gift box, the recipient must book their dates directly with the establishment by mentioning the unique code provided. The gift box is valid for one night with breakfast, allowing you to fully enjoy the high-end and authentic experience offered by Les Hautes Mers.
Can the gift box be transferred to a third party?
The Les Hautes Mers gift box can be given to a third party. Simply enter the recipient's name during the order process or change the assignment via your customer account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a Les Hautes Mers gift box depends on the establishment's conditions at the time of purchase.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment Les Hautes Mers.
What is the validity period of a gift box?
The validity period of a Les Hautes Mers gift box is 1 to 3 years depending on the establishment. To fully enjoy this gift, the recipient can book their dates directly with the Les Hautes Mers establishment.
Are children allowed?
Les Hautes Mers welcomes children to its facility located on the Île d'Yeu, offering an authentic and rejuvenating setting in harmony with the marine landscape.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment Les Hautes Mers.
Is the spa access private?
Access to the spa at Les Hautes Mers depends on the conditions of the chosen gift box. Details are specified at the time of booking, at our establishment Les Hautes Mers.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic stays, romantic nights, wellness getaways, or freedom vouchers to use as you wish. The boxes are customizable and available in digital version or gift pouch, for a unique experience at the hotel Les Hautes Mers.